Last Updated: August 14, 2026
Please read these Terms of Service ("Terms") carefully before using the PlateSense website, mobile applications, and software services (collectively, the "Service") operated by PlateSense ("us," "we," or "our").
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service, whether through a web browser, mobile application, API integration, or email-based submission.
By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service.
You must be at least 18 years of age and have the authority to enter into these Terms on behalf of yourself or the business entity you represent. By using the Service, you represent and warrant that you meet these requirements. The Service is designed for business use by restaurant operators, food service professionals, and related businesses.
When you create an account, you must provide accurate, complete, and current information. You are responsible for safeguarding your password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
Each account is associated with a restaurant or business entity ("Restaurant Account"). You may invite team members to access your Restaurant Account, and you are responsible for their compliance with these Terms. You may not share login credentials or allow unauthorized individuals to access the Service through your account.
Subscription Plans: Certain features of the Service require a paid subscription. Billing cycles are set on either a monthly or annual basis, as selected at the time of purchase.
Free Trial: We may offer a free trial period. At the end of the trial, your subscription will automatically convert to a paid plan unless you cancel before the trial expires. You will be charged the applicable subscription fee at that time.
Demo Accounts: We may offer demo accounts that provide limited access to the Service with sample data. Demo accounts are temporary, may be deleted at any time, and are subject to these Terms.
Payment: You agree to pay all fees associated with your subscription plan. Fees are non-refundable except as expressly stated in these Terms or as required by applicable law.
Cancellation: You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until the end of your paid period.
Refunds: We do not provide refunds for partial billing periods. If you believe you have been charged in error, contact us at support@platesense.ai within 30 days of the charge.
Price Changes: We reserve the right to change subscription pricing. We will provide at least 30 days' notice before any price increase takes effect. Continued use of the Service after a price change constitutes acceptance of the new pricing.
Ownership: You retain all rights to your business data, including but not limited to invoices, inventory records, recipes, menu items, supplier information, preferred ingredient names, and any other data you upload, input, or generate through the Service ("Your Data"). We do not claim ownership of Your Data.
License to Us: By using the Service, you grant us a limited, non-exclusive, worldwide license to access, process, store, and display Your Data solely as necessary to provide, maintain, and improve the Service. This includes processing Your Data through automated systems, including artificial intelligence and machine learning technologies, as described in our Privacy Policy.
Aggregated Data: We may create aggregated, anonymized, or de-identified data derived from Your Data that cannot reasonably be used to identify you or your business ("Aggregated Data"). We may use Aggregated Data for any lawful purpose, including analytics, benchmarking, and improving the Service.
Responsibility: You are solely responsible for the accuracy, quality, and legality of Your Data and the means by which you acquired it.
The Service makes extensive use of artificial intelligence ("AI") and machine learning technologies to provide its core features, including but not limited to:
Accuracy Disclaimer: AI-generated outputs, including extracted data, cost calculations, matching suggestions, and conversational responses, are provided as tools to assist your decision-making. They may contain errors, inaccuracies, or omissions. You acknowledge and agree that:
Third-Party AI Providers: Our AI features are powered in part by third-party AI services (including Google Gemini). Your Data may be transmitted to these providers for processing as described in our Privacy Policy. These providers are contractually prohibited from using Your Data for their own training or marketing purposes.
Email Submission: The Service allows you to submit invoices and reports via designated email addresses (e.g., invoices@data.platesense.ai, pos@data.platesense.ai). By sending emails to these addresses, you consent to the automated processing of email content and attachments in accordance with these Terms and our Privacy Policy.
POS Integrations: The Service may integrate with third-party point-of-sale ("POS") systems such as Toast, Square, Clover, Lightspeed, and TouchBistro. You are responsible for authorizing these connections and ensuring you have the right to share POS data with us. We are not responsible for the accuracy, availability, or security of third-party POS systems.
Third-Party Terms: Your use of third-party integrations is subject to the respective third party's terms of service and privacy policies. We are not a party to and bear no responsibility for those third-party agreements.
If you access the Service through our mobile application, the following additional terms apply:
You agree not to use the Service to:
The Service and its original content (excluding Your Data), features, functionality, design, and underlying technology are and shall remain the exclusive property of PlateSense and its licensors. This includes but is not limited to the Sage AI assistant, data extraction algorithms, cost calculation methodologies, and user interface designs.
AI-generated content (such as category images) created by the Service on your behalf is licensed to you for use within the Service. You may not extract, redistribute, or commercialize AI-generated content separately from the Service without our written permission.
You may export Your Data at any time through the available export features within the Service. Upon account termination or cancellation, you will have 30 days to export Your Data before it is scheduled for deletion. We recommend maintaining your own backups of critical business data.
We strive to maintain high availability of the Service but do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to scheduled maintenance, system updates, or circumstances beyond our control. We will make reasonable efforts to provide advance notice of planned downtime.
By You: You may terminate your account at any time. You can delete your account and eligible data directly in the PlateSense mobile app under More > Settings > Profile, Password & Data > Account & Data Deletion. If you are the only owner and the only member of a restaurant workspace, that workspace and its data are permanently deleted along with your account. If other members remain, you must remove them before deleting an owner account. If you cannot access the app, visit our Account & Data Deletion page to submit a request. You may also cancel your subscription by contacting us at support@platesense.ai. Upon termination, your right to use paid features will cease at the end of your current billing period.
By Us: We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or if we are required to do so by law. We will provide reasonable notice when possible, except in cases of egregious violations.
Effect of Termination: Upon termination, you will have 30 days to export Your Data. After this period, we may delete Your Data in accordance with our data retention practices described in our Privacy Policy. Provisions of these Terms that by their nature should survive termination will survive, including ownership, indemnification, limitation of liability, and dispute resolution.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT: (A) THE SERVICE WILL MEET YOUR REQUIREMENTS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE DATA OR CONTENT OBTAINED THROUGH THE SERVICE, INCLUDING AI-GENERATED OUTPUTS, WILL BE ACCURATE, RELIABLE, OR COMPLETE; OR (D) ANY ERRORS IN THE SERVICE WILL BE CORRECTED.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PLATESENSE, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY.
OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100).
You agree to indemnify, defend, and hold harmless PlateSense and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; (d) the content or accuracy of Your Data; or (e) business decisions made based on data or outputs provided by the Service.
Informal Resolution: Before filing any formal dispute, you agree to first contact us at support@platesense.ai and attempt to resolve the dispute informally for at least 30 days.
Binding Arbitration: If the dispute cannot be resolved informally, you and PlateSense agree to resolve it through binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall be conducted in the English language in the State of Colorado, or at a mutually agreed-upon location.
Class Action Waiver: YOU AND PLATESENSE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person's claims.
Exceptions: Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect intellectual property rights or to prevent irreparable harm.
These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, United States, without regard to its conflict of law provisions. Any legal action not subject to arbitration shall be brought exclusively in the state or federal courts located in Colorado.
We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from events beyond our reasonable control, including but not limited to natural disasters, pandemics, acts of government, internet or telecommunications failures, power outages, third-party service provider outages, cyberattacks, or labor disputes.
We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or by posting a prominent notice on the Service at least 15 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree to the new Terms, you must stop using the Service.
Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and PlateSense regarding your use of the Service.
Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.
If you have questions about these Terms, please contact us:
By email: support@platesense.ai